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Abstract

This study investigates the impact of stress management interventions on employee performance within the Ghana Commercial Bank (GCB) in Cape Coast. Recognizing the increasing prevalence of workplace stress, this research evaluates the effectiveness of four key interventions: welfare programs, job redesign, psychological support, and training and development. Using a quantitative approach, data were collected through structured questionnaires from a census sample of 45 GCB employees. The Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis revealed significant relationships between each intervention and employee performance, with training and development showing the highest positive impact, followed by psychological support, job redesign, and welfare programs. The findings demonstrate that training interventions not only improve employees' skills but also enhance their psychological resilience, enabling them to manage work demands effectively. Psychological support programs were also shown to reduce stress and improve job satisfaction, highlighting the critical role of mental health resources in performance enhancement. Job redesign, by aligning roles with individual skills, effectively alleviates role-related stress, further supporting employee productivity. Welfare programs that provide flexible work conditions and health resources contribute to a supportive work environment, positively influencing overall job performance. These findings align with the Job Demands-Resources (JD-R) model, which suggests that organizational resources can buffer the effects of work demands, reducing burnout and fostering productivity. This research fills a gap in literature by applying the JD-R model to the banking sector in Ghana, where high-stress conditions are prevalent. The study’s implications emphasize the need for Ghanaian banks to adopt a holistic approach to stress management, incorporating diverse interventions to enhance employee well-being and organizational success. Future research should consider longitudinal studies and explore employee perspectives to refine these interventions further.

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How to Cite
Ephrim, C., Korang , V. ., & Damoah Ababio, C. . (2024). Evaluating the Impact of Stress Management Interventions on Employee Performance: A Case Study of Ghana Commercial Bank. Convergence Chronicles, 5(5), 118–129. https://doi.org/10.53075/Ijmsirq/8764565565
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  22. Charles Ephrim: Department of Finance, Faculty of Economics and Business Administration, Catholic University of Ghana, Sunyani, Ghana
  23. Vida Korang: Department of Management, Faculty of Economics and Business Administration, Catholic University of Ghana, Sunyani, Ghana
  24. Clement Damoah Ababio: Department of Finance, Faculty of Economics and Business Administration, Catholic University of Ghana, Sunyani, Ghana